Select a department from the menu banner. Click on an item, choose a color, a size and 'Add to Bag'. Continue shopping for additional gear or 'View Bag' to proceed to check out.
How do I add items to my Shopping Bag?
After you 'Add to Bag', the items will be placed in your shopping bag until you check out. You can review your bag anytime by clicking on the 'View Bag/Checkout' button. If an item that you selected is not appearing in your shopping bag, double check its availability. To remove anything from your shopping bag, click on 'Delete'.
How do I checkout?
Checking out is easy: Checking out is an easy four step process. Click on the 'My Bag/Checkout' button. Your shopping bag appears and you can review your order. Click on the 'Checkout' button to advance on to the 'Address' page. Here you will enter your Billing and Shipping information. Type in all your info, (make sure you use your credit card billing address for the Bill-To address to avoid delays in your order) and select your shipping method. Registered users will already have their Billing Info filled in but can still edit it or choose a different shipping address. Click on the 'Proceed' button to advance to the 'Payment' page. Verify your Billing and Shipping addresses and type in your credit card information. Click 'Process Order' to finish checking out. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received.
How can I be sure my order went through?
When we receive your order, you will receive an e-mail confirmation usually within minutes. If you do not receive an e-mail call us at 1-866-695-5562 before placing another order.
How do I pay for my order?
We accept credit and debit cards from Visa, MasterCard, Discover, American Express and JCB.
Can I pay online with a Gift Card?
Yes! You must also enter in your credit card number, security code and expiration date.
Can I use my Merchandise Credit Card that I got from a store?
Yes! Enter it in just like a Gift Card.
What if I make a return or exchange?
Your return will be credited to your original payment types. Be sure to hold on to your Gift Card if you make a return!
How is sales tax calculated?
Applicable sales tax calculated according to the state to where it is being shipped. International orders are excused from US sale's tax but recipients are responsible for all duties and taxes assessed by their country's customs.
How do I order and send a gift to someone?
Fill out the recipient's info in 'Shipping Address'. Include a note by using 'Add a Message'. You can also have items sent in Haverhill Boxes by selecting 'Gift Box' for the cost of only $5 per box.
